Bumblefucked by Staples

I wanted to buy two semi-comfortable desk chairs. There is a Staples nearby so away we went to Staples. As luck would have it, the chair model we decided on was the only one without stock on the floor. And no employees were within site. We waited. Still no employees. So, we left with the thought of buying it online since Staples delivers for free.

I easily found the chair on the Staples website and scored two $25 off coupon codes on eBay for a total of $9. I ordered the first chair. No problems. I order the second chair, where I am told delivery will be delayed. Oh well. So, this was on Friday.

On Saturday I noticed that there were no confirmation emails from Staples in our inbox. The coupon codes had expired the day I used them, so I took this as a ploy from Staples to get out of the $25 coupon. I called up Staples “Customer Service” line. The slowest and dumbest person on the face of the planet answered the call. Lucky me.

She told me the order was not in the system. She re-took the order for me. Then her computer crashed (supposedly) and she could not give me an order number and promised to email it to me.

Guess what? It never came!

So, I just re-ordered online.

As of today, three chairs have arrived. All three were ordered online. I can’t wait to see if a fourth shows up!

So, now I have to deal with returning this one. I called and apparently a local courier will come for it within 5 business days. Then the money will be put back on my card within 5 additional business days.

What a pain. And how do these companies get away with holding money ransom like this, effectively giving themselves an interest free mini loan?