Staples “Hassle Free” Return Policy Is A Joke

If you recall on the 17th I wrote about being Bumblefucked by Staples. Just a recap – I placed two orders online. I wasn’t sent confirmation emails for either. I called customer service to re-order, which was a painful nightmare. A grand total of three chairs showed up at the apartment. On the 17th I called Staples to explain the problem and return one chair. They advised me that a local courier would be by to pick it up in 5 business days and that I would get my refund in an additional 5 business days.

As of today, 8 business days later, I am still in possession of the chair. It sucks not being able to go anywhere because you are waiting for a courier to show up. So, I call Staples back today. They tell me that the chair should have already been picked up. Clearly nothing gets by the CSRs at Staples! The solution? They will re-issue the pick-up request. That means 5 more business days of waiting. I am thinking a chargeback just might be easier.

If this is how Staples defines “hassle free” I would hate to think of how they define “hassle.” And why can’t I just return this to the store down the street? That would be “hassle free.”